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Performance Improvement Stages, Steps and Tools

http://www.prime2.org/sst/ Interactive site documenting a complete performance improvement process with root cause analysis as the core component, originally developed for medical care, but applicable in many other fields. Introduction to Performance Improvement Performance Improvement (PI) is a method for analyzing performance problems and setting up systems to ensure good performance. PI is applied most effectively
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Problem Solving > Root Cause Analysis Stages   Steps   and   Tools

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Other links at Problem Solving > Root Cause Analysis
Research material on the investigation process. Critical of root cause analysis as generally practiced. Offers online papers, reports, and reviews.
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Root cause analysis information, covering topics such as purpose, definitions, processes, tools, and risk significance. Features articles, a weblog, and resource links.
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Community site for users and providers of performance improvement, failure analysis, and incident investigation services. Non-proprietary, non-industry-specific. Active online discussion forum.
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Gateway to on-line training programme provided by the National Patient Safety Agency of the UK National Health Service.
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Compendium of reliability and analysis resources. Features online seminars, training event schedules, articles, and a vendor directory.
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